Call Center Sales Manager

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Relocation Assistance Available

About the role:

The Call Center Sales Manager is a highly strategic individual contributor responsible for improving sales performance within the call center. This role goes beyond training and sales tools. It focuses on identifying the right commercial strategies, optimizing sales processes, and pulling the appropriate performance levers to increase conversion rates, reorder activity, customer engagement, and overall revenue generation

Partnering closely with Commercial Leadership, Marketing, Customer Experience, Product Management, and outsourced contact center partners, this individual analyzes sales performance, uncovers growth opportunities, and implements targeted initiatives that improve the effectiveness of the entire sales organization.

• Develop and implement sales enablement strategies to enhance phone sales performance, including call cadence, call scripts, objection handling, and follow-up processes.
• Analyze sales performance data to identify gaps in phone sales effectiveness and design targeted enablement programs to address them.
• Monitor and report on the impact of enablement initiatives on sales productivity, conversion rates, list penetration, and quota attainment.
• Deliver conversion and reorder quota attainment through effective collaboration and performance management of an outsourced contact center.
• Ensure dialer performance and configuration supports campaign penetration.
• Track vendor performance against KPIs, conduct root cause analysis for variances, and implement corrective actions
• Ensure consistency and alignment in messaging, processes, and compliance across the phone sales team.
• Collaborate with cross-functional teams to align sales goals with marketing campaigns, product launches, and customer success initiatives
• Create and deliver training materials such as playbooks, training videos, and role-playing scenarios tailored to phone sales scenarios.
• Manage and optimize sales tools and technologies, including CRM systems, call recording software, speech analytics and customer insights.
• Ensure the delivery of white‑glove, personalized sales experience by learning and adhering to the Pure Wick tone.

About you:

Success in this role requires a strong blend of strategy, analytics, process improvement, and cross functional influence to ensure sales teams are equipped with the right messaging, tools, customer insights, and operational support to achieve business objectives.

Required Education and Experience

• Associate's degree Bachelor's preferred
• at least 5 years' experience in Phone Sales within a contact center setting
• At least 3 years' experience leading a Phone Sales team
• Direct to Consumer experience
• Strong understanding of sales processes, methodologies, and phone sales best practices.
• Practical experience with dialer optimization and with Contact Center software and tools.
• Demonstrated ability to exceed sales goals
• Analytical skills to deep dive in KPI’s and customer insights
• Experience working with multi‑channel customer support (phone, email, chat, social).
• Exceptional verbal and written communication skills with the ability to simplify complex concepts. Native English speaker.
• High empathy, emotional intelligence, and a passion for helping others.
• Strong problem‑solving skills…