Engineering Operations Technician, DCC Communities

Job Overview

As a Data Center Engineering Technician, you play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise helps maintain an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They maintain, operate, and troubleshoot AWS Data Center Mission Critical Facilities, which includes standby diesel generators and related fuel systems, three‑phase electrical systems such as switch gear, UPSs, PDUs, wet‑cell batteries, CRAC units, centrifugal chillers, cooling towers/water‑chemical systems, air handlers, and associated pumps and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that keep customers’ access to cloud services reliable.

You’ll collaborate with software, hardware, network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety and security while providing capacity at the lowest possible cost.

NOTE:

Amazon does not sponsor immigration visas for this role.

NOTE:

A lump‑sum stipend will be provided to eligible candidates who relocate for this position.

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment for 24/7 reliability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack de‑commissioning within internal SLA.
• Perform preventive maintenance, troubleshooting, root‑cause analysis, and repair of electrical and mechanical equipment.
• Implement technical writing to support change‑management programs.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• On‑site support of contractors, sub‑contractors, and vendors, ensuring compliance with practices, procedures, and local legislation.
• Work schedule changes depending on specific site needs; shifts up to 12 hours and may rotate on a predefined schedule with on‑call rotations.
• Support one or more locations/sites.

This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventive maintenance and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They maintain, operate, and troubleshoot mission‑critical data center facility equipment including standby diesel generators and related fuel systems, 3‑phase electrical systems such as switch gear, UPS units, PDUs, and wet‑cell batteries. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, and associated pumps and motors.

Additional support equipment includes fire/life safety equipment, building automation systems, and general facilities equipment.

• Must be willing and able to work in mandatory safety and physical conditions with reasonable accommodations.
• Regularly lift and/or move up to 39 pounds independently.
• Participate in group lifts for 40+ pounds.
• Maintain balance and perform construction tasks while on a ladder.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.
• Work in an environment requiring provided ear protection.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Work flexible schedule…