Receptionist; OH, Covington

Apple Farm Service, Inc. is looking for an energetic Receptionist at the Covington location to provide an overall exceptional customer experience. As our receptionist, you will be the face and voice of this location. You will have the first opportunity to give our customers an excellent experience and ensure their needs are met, which makes you crucial to our team’s success.

When you are not assisting customers, you will perform various duties to support other departments. As a receptionist, you would be the first point of contact for the company and you will provide administrative support across the organization. If you're the kind of person who strives to do great work, thrives while working in a team, and is someone who is friendly, professional, and genuine, this is the position for you.

• Greeting, welcoming, directing, and announcing guests and/or customers appropriately whether in person or telephone
• Operate multi-line telephone system being first to answer incoming calls, greet and assist customers, and complete a variety of administrative duties.
• Answer and forward any incoming phone calls while providing basic information when needed
• Occasionally obtain appropriate credit and/or payment for retail purchases
• Perform other clerical receptionist and miscellaneous administrative duties as assigned

• Promotes Apple Farm Service, Inc. in a professional, honest manner (to include personal appearance and dress).
• Greet customers and visitors; assist customers as needed
• Assist, direct, and guide customers to appropriate departments
• Answer incoming telephone calls in a timely manner; determine purpose of call and forward calls to appropriate person or department (Sales, Parts, Service, Accounts Receivable/Payable, Human Resources).
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
• Provide callers with address, directions, store hours, and other basic information as requested
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions
• Provide information to staff and/or clients about special activities
• Maintain the reception in a tidy and presentable manner
• Perform other duties as assigned
• Adhere to all company policies and procedures

• High integrity, loyal, team player, organized and highly motivated
• Excellent oral and written communication skills
• Multi-tasking effectively is a must as well as the ability to organize and work under pressure
• Computer skills /Knowledge of computers and basic programs
• Ability to create and maintain good relationships with both internal and external customers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and a telephone.

Specific vision abilities required by this job include close vision requirements (i.e. having the visual acuity to read words and numbers on the computer screen and on paper.) Hearing ability sufficient to communicate with others in person or over the phone. Ability to reach, stoop, kneel, and bend as needed.

• Valid driver’s license
• One year of retail, customer service, or administrative experience preferred
• Good organizational skills
• Basic business administration and accounting knowledge helpful
• Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions
• Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
• Ability to speak effectively in one or more group settings

• Pay based on experience and work ethic.
• Time and a half paid for any hours worked over 40 hr/wk.
• Raises offered…