Customer Support Specialist; AP- SE Region

Customer Support Specialist (AP1) – SE Region (260003LM)

Organization:
Opportunities for Ohioans with Disabilities (OOD)

Work Location:

Athens, OH 45701; additional location in Columbus, OH 43235.

Opportunities for Ohioans with Disabilities empowers Ohioans with disabilities through employment, disability determinations, and independence. The agency works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

You will support Vocational Rehabilitation professionals by providing front‑desk support, handling inquiries, maintaining office calendars, processing mail, creating packets, and supporting programmatic tasks.

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public, maintain sign‑in/out sheets, and greet guests.
• Process, receive, scan, and upload incoming mail; print and process outgoing mail.
• Support staff by drafting correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, supporting OOD hiring events, running reports.

• Excellent customer service skills.
• Time‑efficient, organized, quality‑driven.
• Ability to multi‑task.
• Strong communication skills.
• Team player.
• Effective use of office technology and tools.

• 1 year training or experience in secretarial science or business office applications; or equivalent education and/or experience.

• Administrative Support/Services
• Clerical & Data Entry
• Computer Literacy
• Customer Service
• Professional
• Scheduling
• Customer Focus
• Listening
• Attention to Detail
• Teamwork
• Verbal Communication

Starting hourly rate: $22.59. Pay increases annually with cost‑of‑living increases and additional longevity supplements after 5 years.

Full‑time employees are eligible for medical coverage, dental and vision, paid time off (vacation, personal, sick, 11 paid holidays), childbirth/adoption/foster care leave, education and development opportunities, and public retirement systems. Benefits eligibility depends on position and tenure.

The position is office‑based five days a week. Employees must reside within a reasonable response time to Athens, OH or Columbus, OH. Daytime travel within Ohio may be required; candidates should have own transportation or a valid driver’s license if operating a state vehicle.

Applications will be reviewed only if they demonstrate how the applicant meets the minimum qualifications. Supporting documents such as transcripts for education equivalency must be uploaded. The selection process includes an online assessment and a structured interview. Criminal background check required for final selection.

Required for the selected candidate; convictions do not automatically disqualify applicants but will be evaluated on a case‑by‑case basis.

Ohio prohibits recreational marijuana and non‑medical cannabis use. This position may be subject to additional restrictions under the State of Ohio Drug‑Free Workplace Policy (HR‑39).

OOD is an Equal Employment Opportunity employer committed to hiring a workforce that reflects the Ohioans served. Disclosed accommodation for disability applicants is available.