Coupa Support Coordinator

** Key Responsibilities*
* +  
** Supplier Inbox Management:*
* + Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.

+ Categorize, prioritize, and escalate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.

+  
** Internal Form Processing:*
* + Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.

+ Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.

+ Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.

+  
** Supplier Onboarding Support:*
* + Update supplier contact information to facilitate successful onboarding invitations and portal access.

+ Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.

+ Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.

+ Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.

** Additional Responsibilities*
* + Maintain clear and accurate records of all actions and communications for audit and reporting purposes.

+ Support continuous process improvement and SOP documentation for supplier management and onboarding.

+ Train internal users and suppliers on basic Coupa navigation as needed.

** Recommended

Skills and Qualifications *
* + Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.

+ Proven experience with Coupa or similar cloud-based procurement and supplier management systems.

+ Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).

+ Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.

+ Strong problem-solving abilities, adaptability, and a proactive approach to identifying and resolving issues.

+ Prior experience in supplier onboarding, procurement support, or financial systems highly preferred.

** Shift** : 8AM - 5PM Monday - Friday

** Pay** : $27-30/hr

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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