Automotive Center Manager

Future Opening:
Automotive Center Manager

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC serves more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews provide an exceptional experience, delivered with speed and precision.

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Customer Relations

• Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

The Center Manager is responsible for the direct supervision of all employees of the center.

Duties include:

• Hire new employees as needed;
  Evaluate employee performance on a regular basis;
  Resolve employee complaints;
  Administer employee discipline as required;
  Discharge employees as required
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
• Ensure employee timesheets are accurate each pay period
• Maintain accurate and complete employee files

Center Operations

• Ensure proper execution of all activities in the service bays
• Assist team with completing oil changes, brake services, tire services and small repairs
• Assist team with diagnosing and recommending repairs to customers
• Assist team with customer relations, including service reviews and repair presentations
• Print and monitor daily, weekly, and monthly sales and inventory reports
• Monitor cash register functions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Prepare weekly and monthly paperwork
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Perform maintenance and vehicle repairs as required
• Diagnose and troubleshoot basic automotive systems
• Perform oil changes, brake replacements, tire replacements, light repair work
• Oversee the efficient operation of oil change and repair bays
• Participate in community activities
• Plan and execute local center marketing functions

Qualifications

• Skills:
  
  Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (read, write, math skills);
  Verbal communication skills
• Ability and licensed to operate motor vehicles;
  Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required