Experienced Service Advisor - Austinburg, Ohio

Experienced Service Advisor Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.

Serving as the primary point of contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They ensure the customer knows what repairs are needed and what maintenance is recommended.

The ideal candidate may have post‑secondary automotive training or experience, at least one year of dealer‑level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. They must be able to work productively in a fast‑paced team environment and must have a positive attitude, professional appearance, good communication skills, and the ability to deliver world‑class customer service.

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

• Minimum two years of dealer‑level or large facility experience
• Post‑secondary automotive training or equivalent work experience is a plus
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Professional and dependable
• Unrestricted driver’s license and clean driving record
• Computer and internet skills

• Competitive pay based on experience
• Medical benefits
• Paid vacation
• Holidays
• Professional workplace
• Non‑smoking workplace
• Drug‑free workplace
• Opportunity for advancement
• Direct deposit
• 401(k) with company match

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

We are an Equal Opportunity Employer and a drug‑free workplace.