Automotive Service Advisor

Are you ready for your next career move with AAA?

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.

In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.

Apply today and take the first step toward an exciting career with AAA!

Location: 5031 Dixie Highway, Fairfield, OH 45014

• Compensation starting at $21.50/hr
  . Actual pay may be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Additional earning potential through monthly performance bonuses, spiffs, and contests!
• Schedule: Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.
• Career development opportunities supported by ongoing training and advancement paths within AAA.

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

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If you have the qualities and skills described, apply today to explore your opportunities at AAA Club Alliance!

AAA Club Alliance is committed to provide a safe and professional work environment. EOE/M/F/D/V