Service Writer | Dealership

Automotive Service Writer

Compensation: $55,000 - $80,000 per year (based on experience & drive!) Commission Based

Performance Lexus Northern Kentucky is a leader in luxury automotive service, proudly serving the community with over 20 Elite of Lexus Awards and honored as a Nine-Time Crown Jewel Winner. We believe in delivering exceptional experiences to Every Customer | Every Vehicle | Every Day. Join our team as an Automotive Service Writer. If you're passionate about cars, thrive in fast-paced environments, and enjoy working with people, we want to hear from you.

What We Offer:

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Schedule:

• Monday to Friday, 8am – 6pm
• Saturdays (with a weekday off that week)
• 40 + hours per week

Responsibilities:

• Greet customers and assist with service check-in
• Communicate with technicians and explain vehicle issues and service needs to customers
• Recommend appropriate services and products
• Set clear expectations regarding time and cost estimates
• Manage repair orders from start to finish
• Ensure customer satisfaction at pickup
• Maintain strong CSI (Customer Satisfaction Index) scores

Qualifications:

• 2+ years of experience as an Automotive Service Advisor or Service Writer (preferred but not required)
• High school diploma or GED (preferred)
• Excellent communication and organizational skills
• Ability to multi-task in a fast-paced environment
• Team player with a positive attitude
• Valid driver's license and clean driving record
• Performance Lexus Northern Kentucky is a drugfree
• Computer skills (navigate multiple windows at a time, data entry, and able to learn new systems required!)

At Performance Lexus Northern Kentucky, we invest in your career growth and prioritize team culture. Join a team that's known for excellence—and work in a shop where your success is supported every step of the way. Training is always ongoing – we strive to be better!