Automotive Center Manager

Future Opening:
Automotive Center Manager

• Free uniforms
• Paid time off

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia, and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, serving more than 2 million customers each year and planning to expand by opening additional locations.

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

• Welcome customers immediately in a professional manner and explain Grease Monkey services and pricing.
• Present air filter, cabin air filter, breather, and radiator cap for customer inspection when applicable.
• Maintain communication with waiting customers, keeping them informed of wait times and answering questions.
• Review the Service Order Ticket at check‑out, including Warranty and Free Top‑Off Programs, and explain services performed.
• Remind departing customers to provide feedback about their visit.
• Thank departing customers and invite them to return.
• Resolve customer complaints and damage claims.

• Hire new employees as needed.
• Evaluate employee performance regularly and administer discipline when required.
• Discharge employees as necessary.
• Provide thorough training to new employees and conduct routine training sessions on new products, services, and procedures.
• Schedule employees for effective center coverage and ensure accurate time‑clock use.
• Ensure accurate employee timesheets each pay period.
• Maintain complete employee files.

• Ensure proper execution of all activities in the service bays.
• Assist the team with oil changes, brake services, tire services, and small repairs.
• Assist the team with diagnosing and recommending repairs to customers.
• Assist the team with customer relations, including service reviews and repair presentations.
• Print and monitor daily, weekly, and monthly sales and inventory reports.
• Monitor cash register functions and credit card handling.
• Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
• Deposit cash daily.
• Perform daily close‑out procedures.
• Prepare weekly and monthly paperwork.
• Monitor inventory, place orders, and perform accurate monthly inventory counts.
• Maintain cleanliness and appeal of the entire site.
• Maintain a safe working environment.
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

• Perform maintenance and vehicle repairs as required.
• Diagnose and troubleshoot basic automotive systems.
• Perform oil changes, brake replacements, tire replacements, and light repair work.
• Oversee the efficient operation of oil change and repair bays.
• Participate in community activities.
• Plan and execute local center marketing functions.

• Skills in business management, employee relations, customer service, and intermediate computing.
• Basic literacy, including reading, writing, and math skills; verbal communication skills.
• Ability and license to operate motor vehicles; ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or an equivalent related business.

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the shift.

Physical

Activities:

Requires good corrected vision and hearing; involves frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

• Competitive Pay, with Incentives
• Paid Time Off
• Bonus Programs
• Flexible Hours
• Opportunities for Advancement
• Discounted Services for Employees

Compensation: $70,000.00 - $95,000.00 per year