Associate Account Manager

Job Responsibilities

Account Management

• Lead customer product cuttings including internal preparation as facilitating and coordinating at in person meetings.
• Manage customer-facing communication as it pertains to item management, complaints, samples etc.
• Responsible to lead and manage effective meetings by setting meeting agendas, facilitating meeting discussion, capturing action items and facilitating follow up.
• Responsible for managing the entry and communication of actionable customer complaints and facilitating the internal follow up necessary to ensure timely response back to customer.

Bid Management

• Collaborate and assist in team-sell for customer bid management such as bid management strategy execution, document preparation, portal entry, etc.

Category Management

• Assist with preparation for Quarterly category management reviews with each customer, with a goal of increasing product velocity.

Distribution Change Management

• Manage the set up process for brand new customer’s accounts.
• Lead tactical execution for any major distribution changes.

Item Management

• Responsible for managing the approval of packaging reorders according to redesign and discontinuation project timelines.
• Consistent review and management of the coordination necessary to ensure we stay on track with product launch timelines
• Manage the execution of item transitions (for example, updates to packaging, case count, ti/hi, etc.)
• Lead new item form entry and commercialization, customer redesign, and item discontinuation project management

Price Management

• Responsible for maintaining and communicating all customer-pricing sheets (customer portal, customer price lists, customer spreadsheets, etc.)
• Assist with research and reporting as needed for customer deduction investigation, resolution and payment coordination

Team Selling

• Responsible for coordinating all samples, presentations and supplies necessary for in person customer meetings you are attending.
• Collaborate with account team on the planning and preparation to host in person customer meetings at GLC facilities
• Assist with creation and delivery of customer facing presentations.

• Bachelor's degree in business, marketing or related field
• 3 years or more of direct working experience in sales and or customer service facing roles.
• High School Diploma and 5 years sales/customer service experience will be considered in lieu of a degree.
• Strong organization, communication and problem-solving skills in a fast-paced environment.
• Strong presentation skills and ability to build a sales story using Microsoft PowerPoint presentations
• Time management and multitasking skills in order to handle multiple tasks and customer requests simultaneously
• Ability to make sound, independent decisions based on functional expertise and experience.
• Proficient in Microsoft Office Suite.
• Up to 25% of travel.
• Must be legally authorized to work for a company in the United States without sponsorship.

• Food industry or CPG experience
• Proven success in project management.
• High proficiency in Excel data reporting and analytical skills.

• Work is performed in an office setting.
• Occasional exposure to industrial operations including: temperature extremes from approximately 35 F to 100 F; noise levels in excess of 85 dB; moisture and moving machinery.

Great Lakes Cheese is an Equal Opportunity Employer - Protected Veterans/Individuals with Disabilities.