Operations & Products Executive

Role Overview

We are seeking a detail-oriented and proactive Operations & Products Executive to support the end-to-end coordination of travel operations. This role plays a critical part in ensuring seamless tour planning, accurate bookings, and smooth execution of travel arrangements while working closely with both internal teams and overseas partners.

• Coordinate and manage end-to-end tour planning, including flights, accommodation, transportation, and itineraries
• Liaise with overseas partners and counterparts to ensure smooth and accurate travel arrangements
• Prepare, review, and update travel documents, itineraries, and booking details
• Work closely with the sales team to ensure timely and accurate booking confirmations
• Identify and resolve operational or product-related issues before and during trips
• Provide on-ground or remote support during tours to ensure a seamless travel experience
• Support travel fairs, roadshows, and company events when required
• Opportunity to travel and lead tours where necessary

• Bilingual in English and Mandarin (spoken and written) to liaise with overseas counterparts
• Strong coordination, organisational, and multitasking abilities
• Detail-oriented with a high level of accuracy in work execution
• Resourceful problem-solver with a strong sense of responsibility
• Comfortable working in a fast-paced and dynamic environment
• Basic computer literacy (email, spreadsheets, CRM systems)
• Prior experience in travel operations or the tourism industry is an advantage

• Performance-based incentives and career progression opportunities
• Exposure to international travel operations and industry practices
• Supportive and collaborative team environment

$2,200 – $4,500 (inclusive of incentives, commission, and tour leading allowance)

By applying for this role, you consent to recruit

SG’s PDPA and e2i’s PDPA.