HVAC Service Manager

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* Job Description:

**** Essential Duties/Responsibilities*:
*** Leads and develops the service and customer service team
* In partnership with the Division VP, creates and reviews service and financial KPI’s as needed
* Provides leadership, training and coaching to ensure optimal performance of the Service team
* Promptly addresses performance issues
* Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
* Provides regular performance updates to senior management
* Setting work priorities and evaluating workloads and schedules to maximize production.
* Ensure materials and equipment are ordered and distributed for scheduled jobs.
* Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
* Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
* Ensures team promptly completes all required training
* Assures all work performed in the field and in the office meets the highest quality standards
* Ensures that all permits are pulled and inspected as local code requires
* Protects the company’s assets; monitors how trucks, tools and inventory are handled
* Responsible for effective hiring of all new team members and maintains adequate team staffing
* Continually searches for ways to improve process and operations
* Follows all company policies and procedures, including but not limited to safety
* Other duties as assigned
** Duties may vary by location.
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* Minimum Requirements:

*** High school diploma or GED equivalent; experience may be substituted for education
* 10+ HVAC or related experience
* 5+ years’ experience leading a team
* Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
* Familiarity with ERP, customer service or related computer software
* Knowledge or aptitude to understand HVAC systems and processes
* Must be able to communicate in English effectively, both verbally and in writing.
* Excellent verbal and written communication skills.
* Valid driver's license required.
* Ability to work overtime with little notice*;
* weekends hours may occasionally be required.
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* Preferred Qualifications:

*** College degree.
* HVAC business and/or field experience
** Additional

Knowledge, Skills and Abilities:

*** Leadership skills and effective leadership behaviors
* Customer service mindset with both internal and external customers
* Ability to work independently and as part of team
* Strong work ethic
* Capable of making good judgments/decisions
* Strong interpersonal communication and collaboration skills, with all levels of the organization
* Able to work in a fast-paced, high-pressure environment
* Strong organizational skills, attention to detail and the ability to multi-task
* Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
* Ability to build positive relationships with customers, both internal and external
* Safety mindset and acceptance of a safety culture#

Working Conditions:

* Open office environment
* Fast-paced environment
* Travel by vehicle to and from work locations
* Occasional exposure to customer homes as needed
* Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
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* Physical Requirements:

*** Must be able to lift/move up to 20 pounds frequently
* Must be able to drive and operate a motorized passenger vehicle
* Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
* Must be able to adhere to long periods of standing, walking or sitting
* Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
* With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
* Ability to express or exchange ideas by…