Operations Manager

Overview

We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM).

Tek Synap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive well‑planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short‑term and long‑term disability plans, vacation time and holidays.

• Lead all on‑site contractor personnel and manage readiness, training, schedules, conflict resolution, and day‑to‑day team oversight.
• Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalate Tier 3 matters to the Operations Engineering Lead.
• Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
• Tailor training programs provided by the PMO Operations Manager to meet base‑specific operational, facility, and mission needs.
• Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements.
• Manage base‑level operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
• Ensure operational execution conforms with engineering baselines, approved procedures, and mission constraints.
• Maintain privileged access rosters and ensure compliance with all base access and authorization controls.
• Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting.
• Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
• Enforce safety, OPSEC, and base access requirements for all on‑site personnel.
• Identify and expedite operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.

• Seven (7) years experience leading on‑site technical teams and field personnel.
• Seven (7) years experience IT Service Management.
• Incident response / Incident Management expertise.
• DoD 8140 IAT II baseline certification such as Security+ CE.
• Ability to manage a twenty‑four hour on‑call rotation.
• Must have an active Secret clearance.

• DoD 8140 IAT II baseline certification such as Security+ CE.

• Service Now ITSM proficiency.
• Familiarity with ITIL service management processes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand;

walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Location:
  
  Swanton, OH
• Type of environment:
  Onsite
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Less than 25%

• Must be a U.S. Citizen.
• Active Secret clearance.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation,…