Franchise Coach

Position Summary

The Franchise Coach drives franchisee growth, profitability, and operational excellence across the USA Insulation franchise network. Serving as a trusted business advisor, the Coach works closely with franchise owners to improve business performance through coaching, consulting, performance improvement, sales training, and sales process optimization.

• Serve as the primary business coach and trusted advisor to franchise owners.
• Analyze franchise financial statements, KPIs, operational metrics, and business trends to identify opportunities for growth and profitability.
• Collaborate with franchisees to develop annual business plans, growth strategies, and operational improvement initiatives.
• Hold franchisees accountable to performance goals through regular coaching sessions and progress reviews.
• Evaluate operational performance and recommend best practices to improve efficiency, customer satisfaction, employee productivity, and profitability.
• Support franchisees in managing labor, pricing, capacity planning, budgeting, customer retention, and local market development.
• Conduct business reviews and field visits to assess operational execution and provide hands‑on coaching.
• Assist franchisees with problem‑solving, decision‑making, and implementation of strategic initiatives.
• Guide franchisees through onboarding, ramp‑up, expansion opportunities, and ongoing business development.
• Reinforce compliance with franchise standards and operational requirements.
• Leverage financial data and benchmarking to help franchisees understand business performance and drive continuous improvement.
• Build strong relationships with franchisees and serve as their primary resource for business growth and operational excellence.
• Facilitate franchisee peer groups, advisory boards, and collaborative learning opportunities.
• Partner with marketing, operations, finance, and shared services teams to support franchisee success.

• Develop and deliver sales training programs that support franchise growth objectives.
• Coach franchise owners and sales teams on lead conversion, in‑home sales processes, closing techniques, financing options, pricing strategies, and customer experience.
• Create sales training materials, playbooks, presentations, and e‑learning resources.
• Analyze sales performance metrics and identify opportunities to improve close rates and revenue generation.
• Support implementation and optimization of sales systems, tools, and technologies.
• Facilitate sales‑focused workshops, webinars, and training sessions at regional meetings and annual conferences.
• Collaborate with franchisees to implement effective sales strategies aligned with market conditions and business goals.
• Work with vendor partners and sales‑related service providers to support franchise sales performance.

• Proven experience as a successful salesperson or sales trainer, preferably within the home services industry.
• Experience managing or training salespeople.
• Knowledge of in‑home sales processes, including inquiry to appointment engagement, in‑home sales, one‑call close, overcoming objections, lead rehash, prospecting, pricing, and financing.
• Ability to deliver impactful in‑person and online coaching and learning environments.
• Willingness to travel up to 25% of the time.
• Familiarity with Microsoft Word, Excel, Outlook, PowerPoint and ability to learn new technologies.
• Excellent planning and time‑management capabilities.
• Outstanding verbal and written communication skills and ability to present information effectively.

$90,000 – $95,000