Account Manager

Base Pay Range

$85,000.00/yr - $95,000.00/yr

The Account Manager – Level 3 (AM3) is responsible for meeting assigned energy efficiency targets by proactively managing business and municipal customers and building relationships with targeted non‑engaged businesses. The role develops and executes account plans using a consultative customer engagement methodology that brings value to customers and measurable results to the Efficiency Smart Program (ES). The AM3 assists the Director, Account Management with responsibilities such as developing strategies for market segments and helping implement department policies and procedures.

Remote position; ideal candidate located in Northwest Ohio – Toledo region.

• Achieve energy savings goals throughout a customer base of core accounts and non‑engaged businesses.
• Develop dynamic relationships with municipal government and utility leadership as the primary contact for all Efficiency Smart program offerings; identify opportunities within municipal facilities and work with Energy Consultants and other staff to ensure timely completion.
• Build strategic relationships at senior levels within the customer base to become a trusted and valued resource.
• Understand all Efficiency Smart offerings and act as the primary point of contact for communicating initiatives and program results to municipal utility clients.
• Document and implement strategic account plans for core customers and collaborate with other program staff to execute plans and maximize savings.
• Identify opportunities within the customer and prospective customer base and collaborate with staff to ensure timely completion.
• Stay current with industry, business, and market trends to understand their impact on customers’ businesses.
• Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Engineering Consultants, and VEIC staff to enhance skills.
• Ensure consistent progress toward stated goals and objectives of the Account Management team.
• Participate in Efficiency Smart outreach events as required.
• Perform other duties as assigned.

• Strong personal commitment to VEIC’s mission, vision, goals, culture, and values.
• Bachelor’s degree and five years of experience utilizing a consultative customer‑management approach in a business‑to‑business energy or professional services field, or an equivalent combination of education and experience.
• Demonstrated ability to deliver expected results within core or new accounts.
• Strong financial, technical, and business knowledge; ability to understand the economic and political dynamics of high‑profile customers.
• Ability to understand the economic and business dynamics of assigned accounts and the potential political and strategic sensitivity of their actions.
• Strong interpersonal skills and ability to communicate effectively and build robust business relationships; high degree of professionalism, maturity, and polished demeanor.
• Exemplary written and oral communication skills.
• Proficiency with contact management, word processing, spreadsheet, and database software.
• Ability to handle competing priorities; organized, detail‑oriented, and accurate.
• Positions subject to criminal background checks in compliance with applicable laws.

• Ability to remain stationary at a workstation for extended periods (typically 6‑8 hours per day with regular breaks).
• Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements.
• Visual acuity to view digital screens, documents, and presentations for prolonged periods.
• Verbal communication abilities sufficient for clear articulation during in‑person and virtual meetings, presentations, and discussions.
• Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions.
• Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships.
• Occasional movement between meeting spaces, collaboration areas, and individual workstations.
• Minimal lifting requirements…