Account Strategist

About the role

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way. Our business keeps growing, so we’re looking for a skilled Account Strategist to join our team.

• Program Planning:
  Develop comprehensive program plans for multi‑channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.
• Operational Excellence:
  Maintain rigorous organizational standards across all work streams by establishing clear meeting agendas, documenting actionable follow‑up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.
• Team Influencing:
  Influence and guide cross‑functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.
• Resource Management:
  Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.
• Risk Management:
  
  Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.
• Progress Tracking:
  Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.
• Stakeholder Communication:
  Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.
• Quality Assurance:
  Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.
• Process Improvement:
  Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.
• Client Engagement:
  Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.

• Bachelor's degree in Business, Project Management, or a related field.
• Proven experience of at least 3 years in project or program management, preferably within the licensing, merch‑on‑demand, ecommerce, or related industries.
• Bonus: proven experience in eCommerce operations, featuring expertise with Shopify Plus ecosystems, Amazon marketplaces, and related tech stacks.
• Strong leadership and team management skills, with the ability to motivate and guide cross‑functional teams.
• Excellent organizational, time management, and multitasking abilities.
• Strong problem‑solving and decision‑making skills, with a focus on finding practical solutions.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in project management software, Google Apps for Business, Microsoft Office suite, and collaboration tools.
• Detail‑oriented mindset with a commitment to delivering high‑quality results.
• Ability to adapt to changing priorities and thrive in a fast‑paced, dynamic environment.

• Energetic, collaborative work environment in Over‑the‑Rhine
• Competitive pay and benefits: health, dental, vision, and life insurance
• Unlimited PTO
• 401k with company match
• Personal and professional development opportunities
• A fast‑paced eCommerce retail environment where you can learn and grow while working with major brands

We are an equal‑opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.