Executive Program Manager

All activities providing the necessary support on pre‑ and post‑contractual administration & management, Terms & Conditions, and Management of claims. Definition, management and execution of risk modeling and contract estimating processes support tenders and project reviews, impacting the team’s ability to achieve service, quality, and timeliness. The role is subject to operating policy objectives, offers moderate autonomy, and requires high levels of operational judgment.

This position is located in Cincinnati, OH, at our client site.

Relocation is available.

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Requires specialized knowledge within the function; influence the development of strategy for the area of responsibility, including control of resources and influencing policy formulation
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services; stays informed of industry trends that may inform work
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
• Has ability to assess quality of information given and ask pertinent questions to stakeholders
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
• Uses multiple internal and some external sources outside of own function to help arrive at a decision
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
• Communicates difficult concepts and may influence others’ options on particular topics
• May guide others to consider a different point of view

• Master’s degree from an accredited university or college or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• The successful applicant must comply with GEHC’s standard background check, including a post‑offer drug test. During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)

• Strong communication skills; both written and oral; strong presentation skills; ability to influence others

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.