Senior Product Manager

Reports To

Director,Product Management

Product Management enablesourcustomers and partners to scaletheir EV charging operations through the development ofmarket-leading products,rooting them in customer experience whileembedding operational scalability.

As Senior Product Manager , youwillberesponsiblefordriving customer experience and company profitability by developing,evangelizingandmaintainingyour product portfolio,creating,managing,controllingand reporting onyourroadmapin accordance withcorporateobjectives.

As an integral part of the product team, you willquarterback the cross-functionalformulation of strategy from definition to launch, working closely with experienced product managers and cross-functional stakeholdersincludingsoftware engineering,product marketing,go-to-market,business intelligence,and sales operations.

ChargePoint is looking for acreative, collaborative andtenaciousleader to take our suite
of customer-facingEV charging service and support software products ,like Support Portal,EV charging network performance analytics,andAPI platform,to the next level–launching andembeddinginnovative solutions,likegenerative AI,to drive engagement and productivityforexternal andinternal stakeholders.

This role may require traveling up to 20% of the time.

• Lead all product initiatives for your portfolio of customer-facing EV charging service and support software products, working cross-functionally to collect the best ideas and secure their efficient execution through PRDs, from business case to roll-out strategy.
• Actively manage a comprehensive strategic product roadmap, in collaboration with engineering, product marketing, go-to-market, and UI/UX, ensuring that the teams are working towards delivering value to our customers and business.
• Represent your team and evangelize your product portfolio in executive-level and company-wide venues, making use of storytelling, data and innovative ideas guided by collaboration and your vision.
• Guide the collection of actionable insights on customer usage, network health and product sales data yielded by our product analytics team to evolve your product portfolio.
• Share and action internal insights, market trends, and competitive offerings, in collaboration with enterprise sales, solutions engineering, and go-to-market teams to meet the needs of our customers and drive profitability for the business.
• Leverage your vision and experience to define product design and functionality from the ground up in collaboration with UI/UX and engineering teams.
• Serve as a business partner to departmental leadership by solving problems for your domain, diving into the fundamental drivers and leveraging tools in our operational arsenal to proactively guide resolution.
• Build relationships with cross-functional stakeholders at all levels of the business to secure alignment of purpose and ensure smooth delivery of your product initiatives.

• A minimum of 6 to 8 years of experience in product management, or other cross-functional and analytical role, defining and implementing products and solutions.
• Bachelor’s degree in computer science, engineering or technology-related field. MBA a plus.
• Domain experience with support workflows and platforms a plus.
• Domain experience in EV charging, solar, energy storage, IoT devices a plus.
• Passion for ChargePoint and our mission.
• Deep understanding of software product management including process and architecture best practices to guide discussions with software engineering, and design seamless user experiences with UI/UX.
• Demonstrated experience with technical product definition including process modeling, requirement gathering, data mapping and user-testing.
• Demonstrated experience with diving into software or data engineering problems not directly related to product responsibilities.
• High proficiency in product management tools such as Jira, Confluence, SQL, and Mix Panel.
• Experience with development of Salesforce-based applications, particularly support workflows, and Agile methodologies, a plus.
• Excellent cross-functional team-player with demonstrated ability to coordinate and facilitate alignment between multiple, diverse stakeholders across different functions and levels of the business.
• Excellent written and verbal communication skills with ability to synthesize data and represent it clearly and simply for executives, customers and other stakeholders to drive decision-making.
• Bias towards action, even in areas of uncertainty, with cross-functional teams across multiple locations and time zones, to get things done.
• Demonstrated experience getting business cases approved and strategic decisions made with executive leadership.
• Well-developed understanding of how to deliver high impact improvements using qualitative or quantitative approaches.
• Strong Excel, Tableau, and other data analysis and financial modeling skills within a business context.

Campbell, CA

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