Creative Operations Manager

Overview

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI‑powered business communications.

• Own and continuously improve end‑to‑end creative intake, prioritization, planning, and delivery processes.
• Manage and optimize  work spaces, automations, dashboards, forms, dependencies, and reporting.
• Define and evolve SLAs, governance, review cycles, and scalable operational frameworks.
• Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines.
• Partner with Creative leadership to identify bottlenecks and implement process improvements.
• Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines.
• Track risks, dependencies, blockers, and delivery timelines for high‑priority initiatives.
• Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events.
• Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination.
• Identify opportunities to streamline creative operations through AI and automation.
• Build and maintain workflows using AI‑enabled tools to reduce repetitive work and increase team efficiency.
• Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability.
• Help establish best practices, documentation, and governance for responsible AI usage across creative workflows.
• Own the administration and optimization of creative operations platforms, with deep expertise in
• Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards.
• Drive adoption of scalable self‑service systems and standardized workflows.
• Continuously improve reporting, visibility, and operational health across the organization.
• Act as the operational bridge between Creative and cross‑functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership.
• Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications.
• Ensure requirements, timelines, approvals, and deliverables remain aligned throughout production.
• Translate complex business needs into clear, actionable creative workflows.
• Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity.
• Analyze operational trends and recommend improvements based on data.
• Measure the impact of automation, AI adoption, and process enhancements.

• 5+ years of experience in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles.
• Experience working closely with in‑house creative teams, including Brand, Design, Video, Web, or Content organizations.
• Advanced experience with , including workflows, automations, dashboards, forms, and reporting.
• Strong understanding of creative production life cycles across digital campaigns, video, web, events, and integrated marketing.
• Excellent organizational, communication, and stakeholder management skills.
• Proven ability to manage multiple high‑priority initiatives in fast‑moving environments.
• Experience building scalable operational processes and driving continuous improvement.
• Comfort working independently with minimal direction and navigating ambiguity.
• Experience implementing AI‑powered workflows or automations within creative or marketing organizations.
• Hands‑on familiarity with tools such as Figma, Frame.io, Canva, Adobe Creative Cloud, DAM platforms, and modern AI tools (e.g., ChatGPT, Claude, Midjourney, Runway, Veo).
• Experience…