Operations Manager - State Farm Agent Team Member

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Free food & snacks

• Process-oriented mindset with a high level of accuracy and attention to detail.
• Ability to perform well in high-pressure environments while maintaining service quality.
• Ability to effectively prioritize incoming requests and ensure timely follow-up and resolution.

6427 W. Highway 146, Ste. 1, Crestwood, KY 40014

The Operations Specialist manages behind-the-scenes service activities to ensure smooth operations and strong service outcomes. This role supports office workflow, handles underwriting-related questions, and coordinates task delegation to ensure timely completion. The ideal candidate thrives in fast-paced environments, demonstrates strong critical thinking, pays close attention to fine details, and effectively manages high-pressure situations while maintaining accuracy and efficiency.

• Oversee and coordinate behind-the-scenes operational service activities to support daily business needs.
• Maintain and optimize office workflow to ensure tasks move efficiently through the proper channels.
• Address underwriting questions by researching, interpreting requirements, and providing accurate support to internal and/or external stakeholders.
• Prioritize incoming requests and rapidly delegate task assignments based on urgency, complexity, and deadlines.
• Monitor ongoing work progress and ensure follow-through on delegated tasks.
• Apply critical thinking to troubleshoot issues, identify gaps in processes, and propose improvements.
• Follow and improve standardized processes to ensure consistency, compliance, and quality outcomes.
• Maintain high attention to detail in documentation, data handling, and communication.
• Collaborate with relevant teams (e.g., underwriting, customer service, claims, operations, sales) to ensure coordinated execution.
• Assist with process documentation, reporting, and workflow improvements as needed.

• Proven experience in operations support, underwriting support, or a similar role.
• Strong organizational skills with the ability to prioritize effectively and manage multiple tasks simultaneously.
• Excellent communication skills (verbal and written).
• Strong critical thinking and problem-solving abilities.
• Proficiency with office tools and systems (e.g., Microsoft Office/Google Workspace, ticketing or workflow tools).