Senior Business Analyst

Senior Business Analyst

Note:
Fidelity is not providing immigration sponsorship for this position

The Digital Strategy and Transformation teams help create exceptional digital experiences  team members humanize products, services, and experiences by:

• Integrating deep research and industry awareness
• Influencing product strategy
• Driving implementation across client and associate touchpoints

As a Senior Business Analyst within Digital Strategy and Transformation, you will work with a delivery team supporting digital experiences for our brokerage clients and associates. You will provide business process analysis, requirements expertise, and delivery support throughout the development lifecycle.

You will play a role in supporting digital initiatives and enhancements, including:

• Identifying opportunities through data analysis, research, and business insights
• Translating business needs into clear requirements, user stories, process flows, and acceptance criteria
• Partnering with Product Managers to shape innovative and scalable solutions
• Collaborating with technology, operations, data, analytics, and readiness partners to support successful delivery
• Supporting backlog refinement, sprint planning, testing, readiness, and implementation activities
• Formulating and validating hypotheses to understand client, associate, volume, or behavioral trends
• Measuring business outcomes and using insights to inform future enhancements

• Bachelor’s Degree with 5 plus years of experience
• Client-focused problem solver with a data-driven approach to delivering high-impact digital solutions
• Ability to translate complex business needs into actionable requirements for delivery teams
• Strong analytical and problem-solving skills
• Collaborate effectively across product, operations, technology, data, and analytics teams while contributing independently
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience with Excel (intermediate to advanced) and business intelligence tools
• Strong data literacy with the ability to communicate and synthesize insights effectively
• Clear communicator who translates data into actionable business understanding
• Ownership mindset paired with curiosity and a commitment to continuous learning

The optimal candidate will be able to build and champion cross‑business unit relationships across operations, product, technology, data, and analytics. This person will routinely analyze what is driving volumes, behaviors, and business outcomes, then validate insights through strong analytical methods and clear communication.

From our fully paid parent leave to our on‑site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested.

This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances:
Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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