Sales Operations Manager

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process.

We believe innovation happens when talented people collaborate, experiment, and continuously learn. That’s why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we’re looking for people who want to help shape the future of global communication technology.

Hybrid working requirement: Candidates should be able to attend our Marousi, Athens office a few times a month. Please note that travel or commuting expenses will not be covered for candidates residing outside Attiki or outside a reasonable commuting distance.

We're looking for a hands-on Sales Operations Manager to help us scale more efficiently and predictably. This is a key role that sits at the intersection of Sales, Marketing, and Customer Success, responsible for driving Sales and CS productivity and revenue generation through Systems, Processes, Enablement, and Measurement. You’ll be responsible for the systems, data, and processes that underpin our revenue engine, ensuring we have the visibility, efficiency, and alignment needed to grow.

• Administer Hub Spot CRM across Sales and Customer Success use cases.
• Assess, Implement, and Manage Sales productivity tools and integrations between Hub Spot(e.g. Linked In Sales Navigator, data enrichment tools, CS platforms).
• Monitor and improve Sales intelligence, data hygiene, and processes.

• Build and maintain actionable reports and dashboards across pipeline, bookings, churn, and customer lifecycle metrics, analyse performance, and drive initiatives to help improve performance where applicable.
• Provide regular reporting to key stakeholders, including revenue forecasting support.
• Define and maintain a consistent set of KPIs and operational definitions across Marketing, Sales, and CS.

• Map and optimise lead management processes, sales qualification, pipeline progression, onboarding, and renewal processes.
• Implement and iterate on lead routing, territory rules, and deal stage frameworks within Hub Spot.
• Identify friction in the funnel and drive continuous improvements.

• Support annual and quarterly revenue planning cycles (e.g. pipeline modelling, capacity planning, quota setting).
• Partner with Marketing Operations and Sales leaders on lead scoring, attribution modelling, and campaign impact analysis.
• Analyse win/loss data, customer trends, and expansion/churn metrics to inform strategy.

• Work with (head of Ops) (Ops lead) to act as the operational bridge between Marketing, Sales, and CS teams.
• Deliver training, documentation, and reporting/metrics to ensure teams are enabled and using tools and processes correctly.

• 3–6 years of experience in Sales Operations, or Go-To-Market Operations in a B2B SaaS environment.
• Strong proficiency with Hub Spot CRM (ideally including Sales Hub, reporting, workflows, custom objects).
• Data-driven mindset with experience building dashboards and analysing funnel metrics.
• Process‑oriented, with experience mapping and improving GTM workflows.
• Strong cross‑functional collaboration skills and ability to translate business needs into operational systems.

We want people to do meaningful work, grow their careers, and have the freedom to innovate. Here’s what you can expect at XTM:

• Shape the future of AI-powered search — work at the intersection of SEO, paid media, and emerging AI discovery platforms
• Make a measurable impact — directly influence pipeline growth, visibility, and business performance
• Work with modern tools and technologies — leverage AI tools and data-driven workflows to move faster and smarter
• Grow your career globally — access international opportunities, mentorship, and career development pathways
• Collaborate with…