Product Manager, Fan & Mobile

Hometown empowers schools with seamless digital tools for ticketing, fundraising, and event management, enabling them to create memorable in-person experiences that bring communities together. As a trusted partner dedicated to supporting athletics, arts, and extracurricular activities, we help schools generate vital funding to ensure every student has access to enriching opportunities. With a deep passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their hometowns.

Job Description:

Location:

Remote, hybrid, or in-office (Columbus, OH).

Who We Are:

Hometown is the trusted leader in the education space, equipping athletic directors, coaches, and school administrators with the tools they need to manage their department communications, live events and fundraisers.

Hometown offers an all-in-one, easy-to-use platform to support schools in creating memorable in-person experiences and lasting impact in their communities.

We’re continuing to expand our technology and team to provide the best-in-class service to organizations across the country! Hometown empowers all team members through a positive company culture. Exemplifying our core values of Hustle, Excellence, Resilience, and Ownership (HERO). We’re committed to providing a safe and inclusive work experience for everyone, both those working remotely and within our offices across the country.

Consider joining our team today!

We’re hiring a Product Manager to own Hometown’s fan and mobile experiences. This includes the end-to-end fan journey, from discovery and checkout through ticket management, gate entry, and ongoing engagement, as well as the mobile tools schools use to operate their events. Mobile is a core part of this role because it is increasingly the primary way both fans and school staff experience Hometown.

You will lead work across our native apps and mobile web experiences while ensuring they connect seamlessly with Box Office, Engage, payments, reporting, and other school-facing workflows. This is not primarily a backlog-management role. You will define where Hometown should go, identify the highest-value opportunities, and lead cross-functional teams from discovery through measurable business results. A major part of your mandate will be helping Hometown use fan behavior and purchase data to create more value for schools, increase engagement, and unlock new revenue opportunities.

This role reports directly to the Head of Product and is ideal for an experienced product leader who thrives with meaningful ownership, complex customer problems, and the opportunity to shape an important part of Hometown’s future.

• The product strategy and roadmap for Hometown’s fan and mobile experiences
• The end-to-end fan journey, including event discovery, checkout, ticket access, transfers, mobile wallets, gate entry, and post-purchase engagement
• Mobile event-management experiences that help athletic directors and event staff operate effectively while on the go
• Growth and engagement opportunities that increase conversion, repeat attendance, fan loyalty, and revenue
• The use of fan behavior, purchase patterns, and event data to provide schools with useful insights and actionable recommendations
• Product experiences that cross Fan, Gate, Box Office, Engage, payments, reporting, and identity
• The metrics and learning agenda used to evaluate product performance and guide future investment

• Establish a clear, compelling vision for how Hometown should serve fans and mobile users over the next several years
• Translate company strategy, customer needs, market trends, and product data into a focused roadmap
• Identify and evaluate new opportunities related to fan engagement, personalized communication, loyalty, offers, monetization, and school revenue
• Lead discovery with fans, athletic directors, event staff, and internal teams to uncover meaningful problems and validate potential solutions
• Partner closely with design and engineering to deliver intuitive, accessible, reliable, and scalable experiences
• Define measurable outcomes for major…