Digital Content Creator in Covington, Kentucky

Now Hiring:
Associate Digital Content Creator

Join Fidelity's Digital Content Management & Solutions (DCMS) team and help create the content that empowers Workplace Investing associates to deliver exceptional service experiences. We're seeking a talented Digital Content Creator with strong writing, editing, and content management expertise to develop clear, accurate, and engaging internal process and product content.

What You'll Do:

• Write, edit, and publish digital content using modern content management tools
• Create concise, user-friendly content for a diverse audience of internal associates
• Conduct quality reviews to ensure compliance with content standards and style guides
• Partner with business stakeholders to clarify requirements, prioritize work, and obtain approvals
• Manage multiple initiatives in a fast-paced, high-volume environment
• Support content transformation and automation efforts that improve content delivery and consumption

What We're Looking For:

• 3-5 years of experience
• Experience writing, editing, and publishing digital content
• Background in benefits administration, outsourcing administration, and/or financial services
• Knowledge of Workplace Investing products and services preferred
• Strong business and technical writing skills
• Proficiency with Microsoft Office Suite
• Excellent communication, collaboration, and organizational skills
• Ability to balance quality, accuracy, and speed in a deadline-driven environment
• Bachelor's Degree preferred

The Value You'll Deliver:

• Create timely, high-quality content that supports key business objectives
• Improve associate effectiveness through clear, easy-to-use information
• Understand and manage the downstream impacts of content changes
• Drive awareness of how content supports business performance and client outcomes
• Help modernize content management through process improvements and automation

About the Team:

The Digital Content Management & Solutions (DCMS) team consists of 50+ content professionals across the U.S. and India. Together, they provide timely, relevant, and easy-to-use content that helps Workplace Investing associates deliver exceptional experiences for clients, advisors, and participants.