Customer Service Marketing Specialist

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company!

You will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team. Guides customers to sales representatives when necessary and conducts follow-up calls on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members. Takes charge of the Company’s social media presence across platforms like Facebook, Instagram, and Linked In.

Additionally, handles general administrative responsibilities.

If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Provide telephone support and service for clients
• Conduct calls to engage with clients regarding marketing campaigns
• Accurately enter the client’s project/order into the system
• Track and assign leads to sales team members
• Maintain and update customer database, orders, projects, and contacts

Information

• Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, and social media

and engagement on relevant sites

• Works independently while serving as a support to the team
• Provides general administrative support for the Center
• Manages multiple projects and deadlines

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-5 years business-to-business sales support and/or customer service experience
• Proficient in MS Office Suite, social media
• Knowledge of sign industry substrates, media, and products
• Excellent time management, project management for multiple projects, deadlines, and orders

High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience.

Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.

Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While…