Account Specialist, Activation

Why consider this job opportunity

• Salary up to $87,000 USD (annual base) for USA-based roles; commission-eligible
• Opportunity for immediate participation in a comprehensive benefits program, including health, dental, and retirement planning
• Generous paid time off and equity grant for eligible employees
• Remote work flexibility within the United States and Canada
• Dynamic and fast‑paced work environment that fosters personal and professional growth
• Chance to make a significant impact on the digital safety of businesses worldwide

• Support a large portfolio of very small business customers, guiding them through onboarding and activation of 1
  
  Password
• Deliver impactful engagements across various customer milestones to enhance user experience
• Host training webinars to educate customers on best practices and configuration
• Respond to inbound customer requests promptly, ensuring high-quality service
• Monitor customer health, addressing any signals of risk or opportunity to drive successful outcomes

• Minimum of 2 years in a Customer Success, Account Management, or related role, preferably in a SaaS environment
• Ability to thrive in a fast‑paced environment and adapt to changing priorities
• Strong interpersonal skills with a demonstrated ability to build customer relationships
• Effective written and verbal communication skills, capable of tailoring messages for different audiences
• Detail‑oriented, resourceful, and a creative problem solver

• Experience with 1
  
  Password or cybersecurity-related experience
• Familiarity with Salesforce, Gainsight, or related tools
• A teaching mindset with the ability to simplify complex concepts for customers
• Proven ability to manage multiple projects and customer engagements simultaneously
• Experience advocating for customer needs in product development discussions

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