Cashier, Customer Service​/HelpDesk

Overview

Incumbents conduct cash transactions, receiving checks and monies and making change, and are responsible to balance a cash drawer. Incumbents are also responsible for customer service by providing information, answering the telephone, and performing related activities.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Provides customer service to walk-in customers and over the telephone; receives payments; makes change; directs customers and/or callers to appropriate internal individuals; answers routine questions and provides customers with requested forms, information, and/or paperwork
• Posts revenues to appropriate general ledger accounts utilizing an automated financial accounting system
• Receives, reviews, routes processes, prepares and issues various licenses and permits
• Counts, handles, dispenses currency, balances and reconciles multiple cash drawers
• Maintains a variety of files and information related to department operations
• Maintains regular attendance and punctuality
• Performs other duties of a similar nature or level

• Modern office procedures
• Cash handling techniques
• Basic mathematical principles
• Filing methods
• Customer service principles

• Handling money
• Keyboarding
• 10 Key
• Using a computer and related software applications

• Balance and reconcile cash funds
• Estimate solutions to problems involving fractions, decimals and percents
• Provide customer service
• Accurately count cash and make change as needed
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

High School Diploma or G.E.D. and six months experience in cash handling; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.