Front Desk Agent

We are accepting applications for the following position:

We are looking for a front desk agent who will be responsible for taking reservations, checking guests in and out of rooms, direct calls, working on back‑of‑house administrative duties, and answering all guests questions and concerns. The agent must demonstrate to be personable and have outstanding interpersonal and communication skills.

• Proficient in OPERA Property Management System or Front Desk (tasks such as checking and departure guests, create individual & room block reservations, check rates and availability, setup individual for direct billing, post charges, split & research transactions, profile management, generate reports, and off the day essentials)
• Perform room moves, manage queue reservations, update profiles and comments, attend deposits & cancellations to reservations
• Provide courteous and efficient telephone services, including accurate message taking
• Basic knowledge about the hotel and the surroundings area
• Minimum of 1 year of experience as a Front Desk Agent in Luxury Lifestyle Boutique Hotels
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all applicable reports
• Responsible for check in and out of guests
• Create reservations via telephone and through email or update incoming reservations from our CRS.
• The selected candidate will follow up in a timely manner all guests’ requests and personalized room amenities
• Manage guest complaints and ensure complete satisfaction
• Well‑developed working skills. The agent will be asked to answer emails, create tickets, and record any complaints from our guests
• Create memorable experiences through courteous and individual guest attention
• Present attentiveness of change to departing guests and receives payment
• Execute the safety and well‑being of our guests and co‑workers by maintaining a knowledgeable, efficient and emergency protocol
• Ensure guest department communication and cooperation in the interest of better guest satisfaction
• Works shifts as business levels dictate, including overnight, weekends, evenings, and holidays
• Coordinated arrival and departure logistics
• Ensure that all guests’ requests prior arrival have been accomplished
• Complete administrative and operational functions of the property

• Additional languages (Spanish, French & German preferred)
• Proficient in Microsoft Office application, such as Word and Excel
• Strong problem‑solving skills
• Ability to work in a fast‑paced, high‑pressure environment

Hourly Range: US $8.00-US $12.00 per hour

Benefits: In accordance with Cayman Islands law