Customer Service Representative

Position: Customer Service Representative (Flexible Working Hours)
## Customer Service Representative (Flexible Working Hours)
Apply locations:
Pet Palace West Chester
- West Chester Township, OHtime type:
Part time posted on:
Posted Todayjob requisition :
JR107743
** Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**#
** We're sniffing out our next*
* ** Customer Service Representative at
* Pet Palace West Chester*****—someone who can make every client feel like a VIP (Very Important Pet-parent).
** Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets
* and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.

At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.***
* ** Perks & Pay:
** Telehealth , 401k and Pet Insurance# Pay starts at **$12–$13.00/hour DOE + tips*****
* ** Reporting To:
** General Manager***
* ** What You Should Know:
*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.
* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).
* Availability on evenings, weekends, and holidays required (pets don’t take days off).
* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.***
* ** What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):
*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
* Answering phones with a smile in your voice and multi-tasking like a pro.
* Touring new clients through the facility and selling the services that keep tails wagging.
* Ensuring up-to-date vaccinations are on file—because safety first.
* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
* Jumping in to support other team members whenever needed. We’re all in this together.
* Other duties as assigned.***
* ** What You Bring to the Table:
*** You’re a people-person and a pet-person.
* Previous experience in customer service or retail? Heck yes.
* You’ve got solid communication chops—phone, in-person, email, you name it.
* Multi-line phones and computer systems don’t scare you.
* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
* You solve problems faster than a lab chasing a tennis ball.
* High school diploma or equivalent required.
* 1+ year of customer service experience preferred.
** If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.*
* #J-18808-Ljbffr