Onsite Service Specialist ; Batavia

Job Details

Requisition : 20841
Employment Type: Full Time
Job Category: Customer Service/Support
Work Location: Batavia, OH

The Onsite Service Specialist is a critical MSC role located at a large strategic account(s) to support the customer facility. This associate provides excellent service to drive long‑term customer satisfaction, assists with procurement and order placement, and manages MSC Control Point Solutions (Vending, VMI, Crib) to deliver value to these customers.

• Assist customers with order placement, quoting, sourcing, and logging cost‑savings statistics.
• Manage MSC Control Point Solutions, including Vendor‑Managed Inventory, vending, or storeroom programs, which may involve ordering, product put‑away, and optimization.
• Determine optimal sourcing strategy for key customer projects in collaboration with the Category Team.
• Participate in customer plant and/or production meetings, strategic initiatives, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on‑site product and service issues by providing sales‑related solutions and consulting with associates and suppliers.
• Provide customer service in accordance with MSC standards to ensure satisfaction, retention, and revenue generation.
• Communicate customer concerns to management for effective problem resolution.
• Work closely with vendors to locate product sources, produce quotes, expedite orders, and arrange training.
• Promote MSC culture and vision throughout the department and company.
• Participate in special projects and perform additional duties as required.

• High School Diploma or equivalent required.
• College degree preferred.
• 2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.

• Computer literacy and proficiency with email, web browsers, and the Windows operating system.
• Excellent problem‑solving, customer service, and sales skills.
• Excellent oral and written communication skills.
• Industrial knowledge preferred.

• Valid driver’s license required.
• Ability to travel up to 10% of the time.
• Ability to lift up to 50 pounds as needed.
• May require access to ITAR and/or CUI.

Salary starting at $20.19 – $30.24 per hour, depending on location and experience.

MSC is an equal opportunity employer. We offer a work environment that respects each person and provides equal opportunities to all qualified applicants and employees, regardless of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, or any other protected category.