Onsite Enterprise Help Desk Agent

Role Overview

The Onsite Enterprise Help Desk Agent handles incoming calls, emails, and helpdesk tickets from customer associates regarding mobile device issues and support. This role documents and provides resolutions in a timely manner to maintain customer satisfaction. This is a full-time, on-site opportunity at our Westlake office.

Provide 1st line support, respond to incoming calls and emails, manage ticket queue, and troubleshoot hardware and software issues. Assist with device set‑up, synchronization, and operations, and provide basic feature and function support.

This role requires excellent oral and written communication skills, problem‑solving skills, and attention to detail. You will work in a fast‑paced environment, prioritize and manage multiple responsibilities, and maintain regular and reliable attendance.

• Organized and detail‑oriented
• Excellent oral and written communication skills
• Well‑developed interpersonal skills
• Excellent problem‑solving skills and attention to detail
• Proficient in Microsoft 365
• Associate degree or equivalent experience
• 1‑2 years of mobility helpdesk experience