Customer Solutions Specialist

Job Summary

As a Customer Solutions Specialist in the Solutions Center, you are our IGS Energy brand champion! You will build customer connections through IGS Energy’s sustainability journey, educate on our products, and provide exceptional customer experiences with each customer interaction. Flexibility is required to work Monday–Friday 11:00 am–8:00 pm and rotating Saturdays 8:00 am–5:00 pm.

• Deliver exceptional customer experiences by proactively building rapport driven by both the business and personal needs of our customers.
• Comfortable speaking to IGS sustainability initiatives and the value of green energy.
• Educate on all IGS residential commodity and warranty markets along with related products and services, using that information to drive sales and retention.
• Conduct proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up‑sell and cross‑sell conversations.
• Achieve all customer experience, retention and sales standards set for the department by offering customized solutions and product education while following established departmental goals, policies and procedures.
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
• Assist customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information.
• Provide follow‑up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
• Complete additional duties and responsibilities as assigned.

• Strong interpersonal, verbal, and written communication skills; results oriented.
• Excellent customer experience and conversational skills.
• Ability to identify and overcome customer objections.
• Ability to multitask effectively and adhere to a weekly set schedule.
• Genuine desire to grow and learn, receptive to feedback, and contribute positively to a team‑oriented work environment.
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

• High school diploma or equivalent.
• Preferred: 2 years’ experience in a customer‑facing environment.

Applicants must be authorized to work in the United States on a full‑time basis. A current or future need for sponsorship is not supported or available for this position.

$35,060.00 – $52,590.00. This range reflects base pay only. Incentive earnings, such as commissions or bonuses, are not included. The role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives.

• Healthcare Essentials:
  Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing:
  Robust support through Headspace and free mental healthcare visits for employees and dependents.
• Family Planning Support:
  Assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: 401(k) plan with company match and access to financial wellbeing tools.
• Work‑Life Balance:
  Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, veteran status, or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact