Learning & Development Manager, Operations

Job Summary

The Learning & Development Manager, Operations will design and deliver learning programs that strengthen capability, performance, and operational excellence across Pernod Ricard’s Operations organization. This role partners closely with Operations leaders to identify skill gaps, build practical training solutions, and ensure employees have the tools, knowledge, and confidence to perform at their best. Based in Louisville, Kentucky, the role supports manufacturing and operations teams through a mix of in-person, digital, and technology-enabled learning.

Collaborative learning professionals who know how to turn business needs into clear, practical, and engaging training solutions. You enjoy working closely with the business, building trust with leaders, and understanding what teams need to perform safely, consistently, and effectively. You are energized by supporting Operations in a hands‑on way, from identifying capability gaps to designing learning content, managing programs, and measuring impact.

You are curious, digitally fluent, inclusive, and comfortable using data, feedback, and technology to continuously improve the learning experience.

• Build Learning Programs that strengthen Operations capability in partnership with Operations leaders.
• Assess capability needs, identify training gaps, and prioritize learning solutions aligned with business goals.
• Design and deliver practical learning programs for manufacturing and operations teams, including instructor‑led, digital, and blended learning experiences.
• Create learning content, facilitator guides, job aids, and other tools that help employees apply new skills in their day‑to‑day work.
• Align learning initiatives to key operational priorities, including performance, productivity, quality, safety, and continuous improvement.
• Support consistent training practices across Operations by standardizing content, processes, and documentation where appropriate.
• Use feedback, learning data, and business insights to evaluate program effectiveness and refine solutions over time.
• Administer, track, and optimize training programs using Learning Management Systems such as Workday Learning.
• Partner with internal stakeholders, external vendors, and subject‑matter experts to develop and implement effective learning solutions.
• Leverage digital tools, AI‑enabled learning platforms, and analytics to enhance the learning experience and improve visibility into training impact.
• Enable operational excellence and continuous improvement across manufacturing and operations environments.

• Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Organizational Development, or a related field.
• 4+ years of experience in Learning & Development, Talent Development, or a related field with demonstrated impact designing and delivering learning programs.
• Experience supporting a manufacturing, operations, supply‑chain, or similar environment; CPG experience preferred.
• Strong ability to assess capability needs, identify skill gaps, and translate business priorities into actionable learning solutions.
• Experience designing learning content, facilitator guides, job aids, and/or digital learning materials.
• Proficiency with Learning Management Systems, preferably Workday Learning, and other digital learning tools.
• Experience with AI‑enhanced learning platforms such as Coursera for Business, Degreed, EdCast, or similar tools preferred.
• Comfort using data, feedback, and reporting tools to evaluate learning effectiveness; experience with Power
  
  BI, Tableau, or AI‑based analytics preferred.
• Strong stakeholder engagement, facilitation, project management, and vendor management skills.
• Commitment to creating inclusive, engaging, and accessible learning experiences.
• Ability to travel to manufacturing sites in North America at least quarterly.

Inclusive and diverse workplace where professional development and internal career mobility are central. Experience a culture that celebrates diversity, supports sustainability, safety, and community giving. Flexible work policy with most positions…