Technical Account Manager –Printing Inks & Packaging

Position

Technical Account Manager – Printing Inks & Packaging (BUS#535)

Technical Services / Printing & Packaging Inks

Manufacturing & Production

Manufacturing & Production — Flexible Packaging / Printing Inks

Ohio, Michigan, Indiana, Kentucky (Relocation Expense Provided)

$100,000 - $140,000 (Based on Experience)

• 401(k) and 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Relocation Assistance
• Vision Insurance

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a related technical discipline (or equivalent combination of education and experience)
• 5–10+ years of experience supporting wide web flexographic and/or gravure engraving printing environments
• Demonstrated expertise with water-based and solvent-based inks and coatings used in flexible packaging
• Proven success in customer-facing technical roles, including managing complex technical accounts and projects independently
• Strong understanding of:
  • Ink/substrate interactions
  • Pressroom operations and workflows
  • Drying systems and surface treatments
• Hands‑on experience with color matching, print troubleshooting, and defect analysis
• Prior experience in the ink, coatings, or specialty chemicals industry strongly preferred
• Must be US Citizen or Authorized to Work in the United States

• Technical Leadership:
  Ability to lead complex troubleshooting efforts and serve as the primary technical expert for customers
• Customer‑Centric Mindset:
  Builds trust, credibility, and long‑term partnerships with key stakeholders
• Problem Solving & Analytical Thinking:
  Quickly diagnoses print and process issues and delivers effective, sustainable solutions
• Communication Excellence:
  Clearly translates technical concepts to both technical and non‑technical audiences
• Project Management:
  Strong organizational skills with the ability to manage multiple technical projects and timelines
• Collaboration & Influence:
  Works effectively across departments to drive solutions and align on customer needs
• Adaptability:
  Thrives in a fast‑paced, highly competitive manufacturing environment
• Continuous Improvement Mindset:
  Identifies opportunities to optimize performance, reduce waste, and enhance product quality
• Technology Proficiency:
  Familiarity with color management systems (e.g., X‑Rite) and data‑driven decision‑making tools

• Manage and lead technical support for wide web flexo and engraving customers, ensuring optimal use of water and solvent‑based product lines.
• Conduct regular on‑site visits to clients to understand their needs and provide technical support
• Oversee on‑site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to develop and implement strategic account plans and deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Develop and maintain strong relationships with key clients in the printing inks and packaging industry.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

• Ability to travel up to 25% for customer site visits, plant support, and regional collaboration
• Capability to work in pressroom and manufacturing environments, including exposure to solvents, inks, and production equipment
• Strong cross‑functional collaboration experience with Sales, R&D, Manufacturing, and Regulatory teams
• Experience leading press trials, product launches, and technical audits
• Working…