Design Supervisor, Distribution Engineering - OH

About the Opportunity

This is an open position with the Cleveland Illuminating Electric Company, a subsidiary of First Energy Corp.

The Supervisor, Engineering Services (Distribution Design) coordinates and supervises the daily activities of an Engineering team, including Distribution Designers; making decisions guided by policies, procedures, and the company's business plan.

This position may be located at any service center within the First Energy Ohio service territory that is within a one-hour commute of the supervisor's area of responsibility (Mayfield and Solon).

• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety.
• Creating notifications in SAP and assigning work requests to Distribution Designers.
• Working in conjunction with Business Services to ensure accurate and timely billing for all work requests.
• Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc.
• Working on creating and processing Line Extension Contracts for various types of work.
• Reviewing and responding to customer complaints submitted to the Public Utility Commission of Ohio (PUCO), relative to line extension and billing policies.
• Reporting to the Manager, Engineering Services on the progress of projects, and advising onissues that could impair the successful completion of projects.
• Analyzing complex issues and developing actionable recommendations.
• Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities.
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes.
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership.
• Encouraging open, honest, direct, and ongoing conversation among team members.
• Driving continuous improvement across the team and the company.
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company.
• Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed.

• Bachelor's degree in Engineering / Engineering Technology from an ABET accredited institution and minimum 5 years relevant work experience are required.
• OR a Two-year degree in Engineering Technology or related technical discipline, and a minimum of 8 years relevant work experience are required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc.
• Advanced degree is a plus. Professional Engineering (PE) certification is a plus. Previous supervisory experience preferred.
• Experience in process/project development, planning/analysis, and performance reporting.
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes.
• In-depth knowledge of information systems such as Microsoft Office applications, including Excel,PowerPoint, and Word required; working knowledge of SAP, CREWS, and GIS preferred.
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure.
• Working knowledge or the ability to learn the following: GIS;
  Construction and Material Standards;company's Distribution Policies & Procedure; ODOT and county permit requirements for pole sets, highway occupancy and road openings;
  Appendix A in Part II of the company's Tariff dealing with extension of facilities; PUCO policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook.
• Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company.
• Proven ability to make accurate decisions and demonstrate sound judgment.
• Excellent verbal and written communication skills to enable effective interaction with both internal and external customers, and the ability to make clear, accurate and concise reports.
• Superior customer relations, relationship management, leadership, teamwork, and managerial skills.
• Able to work well under pressure.

At First Energy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes…