Lead Retail Sales Associate U.S. Aberdeen, OH

Cresco Labs is one of the largest publicly‑owned, vertically integrated, multi‑state operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands includes some of the highest‑quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free environment for anyone on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the industry through integrity, strict adherence to regulations, and clinical advocacy of cannabis.

The Sunnyside Lead Wellness Advisor will advise customers—recreational, medicinal, and caregivers—in selecting appropriate cannabis products, acting as an ambassador to normalize, professionalize, and revolutionize cannabis. The role sets the standard in customer service, product knowledge, and compliance, and assists in onboarding and training new hires.

• Experience leading and managing a team of hourly members; recruiting, onboarding, training, employee relations, coaching.
• The opportunity to build on retail business fundamentals—effective scheduling, sales‑trend analysis, business writing & reporting.
• Skill in conflict resolution, self‑discipline, critical thinking and problem solving.
• Experience with interviewing, talent selection and management of hourly team members.
• Ability to perform in a dynamic role that blends problem solving, teamwork, technical skills, and customer service.

• Energetic, with strong interpersonal skills and a collaborative mindset.
• People‑oriented—consulting clients, listening to their needs, providing exceptional experience.
• Resilient and agile—using challenges as learning opportunities.
• Inspirational leader—passionate about supporting and teaching team members.
• Integrity‑focused—committed to doing the right thing in a highly regulated industry.

• Assist Wellness Advisors with customer consultations and handle standard questions or complaints.
• Educate customers on cannabis products and their effects.
• Apply selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Confirm order accuracy; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the POS system following SOPs.
• Investigate cash, POS, or product discrepancies and record appropriately.
• Troubleshoot technical issues in the POS system.
• Maintain accurate records of dispensary activities per state regulations.
• Perform routine inventory counts.
• Ensure product stock organization and compliance.
• Assist managers with merchandizing and product displays.
• Ensure store security and safety compliance.
• Maintain an organized and clean store environment.
• Assist with onboarding and training Wellness Advisors, ensuring compliance with policies and laws.
• Escalate employee‑relations issues promptly to management.
• Execute opening and closing procedures, including register preparation and inventory reports.

• High School Diploma or equivalent.
• 1–2 years of customer service experience; cannabis experience preferred.
• Flexibility to work opening, closing, weekend, and holiday shifts.
• Excellent customer service skills.
• Demonstrated ability to learn and apply technical and product information consultatively.
• Understanding of cannabinoids and their effects on the human body.
• Ability to lift and carry up to 50 pounds (100 pounds with assistance).

Eligible employees receive major medical, dental and vision insurance, a 401(k)‑match program, FSA/HSA options, LTD/STD coverage, life insurance, AD&D, paid holidays and PTO, annual discretionary bonuses, stock options, and an employee discount program. Eligibility for full‑time or part‑time roles may vary by location or position.

$17.50 – $17.50 USD per hour.

• Must be 21 years of age or older.
• Must comply with all legal and company regulations for industry work.
• Applicants must be legally authorized to work in the United States without employer sponsorship.

Cresco Labs is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.