Commercial Relationship Manager

Overview

The Relationship Manager ("RM") will handle multi-faceted relationships as you call on prospective and existing clients to generate loans, deposits, and fees for a geographic area. The RM will determine credit eligibility, prepare loan narratives, ensure loans meet appropriate criteria, and effectively cross‑sell a wide variety of products. Responsibilities include marketing products and services, preparing for client calls, making sales calls, and follow‑up as well as monitoring and enhancing profitability on all assigned relationships.

The Relationship Manager participates in the achievement of corporate sales and service goals to build customer (external/internal) relationships and enhance shareholder value.

Develop new and expand existing client relationships by initiating business development activities, proactively reviewing client’s current and changing financial needs, and cross‑selling products and services. Grow and maintain a profitable book of business (loans and deposits) to achieve individual and market goals. Develop a comprehensive understanding of client’s needs based on the review and analysis of personal and financial data. Qualify prospects by collecting and analyzing financial and related data to determine the general credit worthiness of the prospect and the merits of the specific loan requests.

Prepare and oversee the completion of the loan approval requirements, including careful underwriting of the loan so that the structure meets the needs of the borrower and the bank. Obtain appropriate approval for credit under consideration. Recommend and negotiate the terms under which the credit will be extended to include pricing, fees, costs, repayment method and schedule, collateral requirements, etc.

Manage the portfolio, monitoring credit quality, including past‑due credits, non‑performing and credit exceptions, covenant compliance and credit exceptions of the active portfolio. Actively represent First Financial Bank in various community, civic and professional organizations. Refer loans to the loan committee for approval. Understand clients’ financial goals, provide credible advice, and recommend products that fit their holistic needs. Intimately understand clients’ business priorities and refer them to other lines of business as appropriate.

Bachelor’s degree. Three (3) years of proven relationship/account management experience selling banking products in the appropriate segmentation required. Excellent interpersonal, written and verbal communication and presentation skills. Excellent organizational skills and ability to handle and prioritize multiple tasks. Well‑developed analytical and problem‑solving skills. Ability to generate new business through a consultative sales approach. Demonstrated sales and negotiation experience. Ability to work effectively with individuals and groups in managing customer relationships.

Well versed in product knowledge.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.

Pay Range: $100,000 to $126,000 annually.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.