Consumer Banker II; Gary

Job Overview

Consumer Banker at First Financial Bank (FFB) will work with existing FFB clients and prospect for new clients to deepen relationships through direct booking and referrals to internal partners such as Mortgage, Wealth, Small Business, Commercial, and Treasury Management.

• Open and maintain customer accounts, ensuring all operational and risk management standards are met.
• Run teller drawer operations as required.
• Engage clients through active calling, conversations, and follow‑up to support the First Financial Bank Experience.
• Partner with internal constituencies to provide service or solution expertise.
• Conduct client follow‑up calls within required time frames.
• Assist clients with transactions via branch, drive‑thru, phone, and email.
• Model First Financial’s Mission and Values for peers and coworkers.
• Maintain compliance with all regulatory procedures and execute retail strategies with District Specialists.
• Act as a client’s trusted advisor using the First Client Conversation Model.
• Participate in site center huddles and meetings to support sales and service activities.
• Meet or exceed sales, service, and referral goals set by management.
• Provide digital assistance and support for online banking services.

• 3‑4 years of client service experience in a retail banking environment.
• 3‑4 years of sales and service experience with proven success in meeting retail goals.
• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Notary authorization may be obtained.
• Strong bank product knowledge and solid sales skills.
• Ability to serve a wide variety of client needs according to bank policies.
• Ability to lead teams as needed.
• Works with limited supervision, follows established guidelines, and collaborates with senior roles or supervisors.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed by state and federal law, including the Bank Secrecy Act, Anti‑Money Laundering, OFAC, Suspicious Activity reporting, and other lending and deposit compliance requirements.

Pay Range: $18.00 – $20.19 per hour

We provide benefits and programs that support holistic wellbeing. All roles are incentive eligible except for Co‑Op, Intern, or Student positions. We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military status, or any other characteristic protected by law. We are an E‑Verify Employer.