District Consumer Banker II; Medina

Essential Functions/Responsibilities

• Perform necessary functions to open accounts and maintain them.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, conversations, and follow‑up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including partner with appropriate internal constituencies to bring expertise to the client whether it is service or solution related.
• Ensure client follow‑up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships, fulfill client’s financial needs, and provide a First Class Client Experience.
• Function as a client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate in and lead the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management, collaborating with the District and lines of business to assist clients with their financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are complex.
• Daily travel shall not exceed 60 miles. Travel between banking centers and mileage reimbursement above current commute qualify for business‑related reimbursement.

• 3‑4 years client service experience in a retail environment.
• 3‑4 years sales and service experience with a history of achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) required.
• May obtain notary authorization.
• Strong bank product knowledge and solid sales skills.

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

Associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes the Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

$18.00/hr – $20.67/hr

Benefits include access to a benefits guide, incentive eligibility (all roles except Co‑Op, Intern, or Student positions), and other standard banking benefits.

We are an E‑Verify Employer. First Financial Bank’s policy is not to discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.