Mobile Support Technician

We are in search of an Mobile Support Technician at Fidelity Investments located in Covington, Ky.

We are looking for a highly motivated customer facing mobile support technician that has great customer service and communication skills (oral and written), who will support all aspects of the mobile device environment. This position supports all domestic wireless devices for the firm. This position is very customer focused and operates in a high paced environment.

• Responsible for processing order requests, interacting with the wireless vendors on behalf of the firm's associates, and assisting in troubleshooting technical issues with corporate and BYOD mobile devices.
• Will also have responsibilities for reporting and analysis based on carrier usage and other metrics used for Senior Management updates.
• Other regional duties may be assigned to assist associates in the Covington area.
• Support critical Service Level Agreements with timely and accurate execution of support requests via ticketing systems.
• Works with technical/development staff and customers to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management.
• The hours for this position are 8-5 with occasional project work outside of normal business hours.
• Candidates must be willing to work in a "do what it takes" support environment.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

For information about working at Fidelity, visit  Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at  if you would like to request an accommodation.