Mid Office Services Analyst

• Complete a variety of client transactions under guidance
• Review documentation for completeness and accuracy
• Interpret information for correct coding and adherence to established policies and procedures
• Handle requests from clients or market partners
• Perform actions to successfully complete client or market-partner requests
• Ensure activities comply with line-of-business standards and internal policies and procedures
• Coordinate with internal partners to resolve inquiries and issues
• Contact clients to obtain required information, respond to questions, and resolve problems
• Apply customer-focused practices to create customized customer solutions
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

• Associate's or equivalent degree, or comparable combination of education, job-specific certification(s), and experience
• Typically requires 3+ years of related experience
• Related experience or product knowledge
• Knowledge of corporate accounting, credit risk analysis, financial management, financial operations, and revenue recognition
• Accuracy and attention to detail
• Customer support policies, standards and procedures
• Decision making and critical thinking
• Effective communications
• Flexibility and adaptability
• Managing multiple priorities
• Problem solving
• Must be able to work 8:00am-5:00pm
• Must be able to come into the office 1-2 days a week in Pittsburgh, PA or Louisville, KY
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Demonstrates expertise in client transaction management, ensuring compliance with corporate accounting and financial management standards. Proficient in risk assessment and customer-focused solutions while maintaining accuracy and attention to detail.

• Corporate Accounting Knowledge
• Credit Risk Analysis
• Financial Management
• Customer Support Policies
• Decision Making

• Financial Operations
• Revenue Recognition
• Risk Management
• Documentation Review
• Coding Interpretation

• Attention to Detail
• Effective Communication
• Flexibility
• Adaptability
• Problem Solving

• Job-Specific Certification

• Client Transactions
• Internal Policies
• Market Partner Requests
• Multiple Priorities
• Enterprise Risk Management Framework