Support Officer

Job Overview

The primary purpose of the Support Officer 1 classification is to enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.

• Investigate, audit and interview for paternity and support obligations in accordance with applicable statutes, rules, regulations, and other requirements.
• Review and interpret judicial and administrative orders, payment records, case narratives, case files, and other documents.
• Prepare accurate calculations of arrearage due on accounts based upon the interpretations and in accordance with state and agency policy.
• Respond to written and verbal communications from obligors, obligees, and other child support agencies, entities, individuals, or organizations.
• Utilize agency, state, federal, and/or other resources to obtain and verify accurate and current information regarding the place of residence, source of income, assets, and other relevant information concerning the obligor.
• Comply with all confidentiality and FTI regulations and policies.
• Provide general and specific information and respond to clients, other involved agencies and attorneys via telephone, written letters, electronic mail and face-to-face discussions.
• Prepare case summaries and other related documents and correspondence.
• Extract and accurately interpret information.
• Regularly review and develop a comprehensive knowledge of the CSEA manual, ODHS Child Support manual, and other regulations.
• Attend all training and mandatory meetings.
• Verify financial data, wage attachments, and other data regarding support matters.
• Assist in covering caseloads and walk-ins.

• Bachelor's degree with coursework emphasis in business administration with six (6) months of social work experience; or any equivalent combination of training and experience.
• Must meet background check requirements.

None required.