Collections Specialist

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services, full‑service pharmacy benefit management, and specialized support services for Program of All‑Inclusive Care for the Elderly.

With over 1,400 team members, we care for more than 100,000 people across all 50 states.

The Collection Specialist will be responsible for contacting patients in an attempt to collect outstanding balances, processing adjustments, and establishing payment plans. The Specialist will be committed to providing exceptional customer service while resolving billing issues to meet organizational goals. They will also be dedicated to maintaining accuracy, compliance, and professionalism in all interactions to support the financial health of the company.

• Contact patients for payments on outstanding balances
• Process account adjustments as appropriate
• Post patient payments
• Manage and promote autopayment plans
• Establish payment plans for past‑due accounts
• Manage incoming and outgoing calls efficiently and professionally
• Ensure that any patient questions or concerns are routed to the proper department
• Investigate and resolve any patient issues
• Follow up with patients as appropriate
• Maintain confidentiality and adhere to HIPAA regulations
• Embody Anew Health’s Core Values in all communications and interactions
• Other duties as assigned

• High School Diploma or equivalent GED

• 1+ years of experience in collections or customer service
• Preferred:
  Prior experience in receivable accounts, medical billing, or healthcare administration

• CRM, Salesforce highly preferred
• Phone systems, Five9 highly preferred
• Excellent communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to work independently in a remote setting with strong time‑management skills

This position is administrative in nature and will present physical demands requisite to a position requiring hearing, seeing, sitting, standing, talking, and walking. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

This is a full‑time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad‑hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Anew Health offers a comprehensive benefit package for full‑time employees that includes medical/dental/vision, flexible spending, company‑paid life insurance and short‑term disability as well as voluntary benefits, 401(k), paid time off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Anew Health provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self‑identify when applying. Local applicants are encouraged to apply. We maintain a drug‑free work environment.

Applicants must be eligible to work in this country.