Patient Financial Services Supvs​/UKHC

Job Title

Patient Financial Services Supvs/UKHC

RE53765

Supervisor, Patient Financial Services

H4014:

Patient Accounts

Lexington, KY

09

$43,/year

Staff

Full-Time

BA

(Use the "Apply for this Job" box below)./equivalencies

1 yr

None

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

M-F 7:30 AM-4:00 PM.

Remote Option Available.

The Supervisor, Patient Financial Services/UKHC is responsible for supervising daily operations of patient financial services staff to ensure efficient workflow, regulatory compliance, and timely account resolution. The position provides direction in staffing and performance management to maintain service quality and accuracy. The position develops processes to monitor productivity, optimize resources, and achieve departmental goals. The supervisor ensures customer satisfaction, adherence to policies, and alignment with organizational financial objectives.

Coordinates reporting, escalations, and workflow adjustments to support continuous improvement and operational excellence.

This role offers the opportunity to lead a front line team that directly impacts revenue cycle performance through timely account resolution, strong compliance practices, and continuous improvement. Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

The ideal candidate will possess experience with manual and electronic cash posting/payment application; balancing/reconciliation; reporting; identification of payer trends; knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret reports/data; knowledge of medical, financial, and contractual terminology; knowledge of electronic remittance processing preferred; customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines;

be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management.

A high level of respect for confidentiality is a must.

Yes

Bachelor’s degree and at least three years of cash posting/payment application and balancing/reconciliation experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred.

04/01/2026

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.