HIM Representative

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Responsible for processing and fulfilling medical record requests in compliance with HIPAA, state and federal laws, and organizational policies. Provides customer service to patients, families, providers, legal entities, and third‑party requestors while ensuring accuracy, confidentiality, and timeliness. Utilizes electronic health records and related systems to retrieve, review, and release information. Supports quality, regulatory, and operational standards through accurate documentation and efficient workflow management.

• Receives, reviews, and processes requests for medical records from patients, providers, attorneys, insurers, law enforcement, and other authorized parties.
• Screens requests for completeness and compliance with HIPAA, state, federal, and enterprise policies before releasing information.
• Retrieves and prepares records from electronic systems, paper files, microfilm, and off‑site storage.
• Certifies records, processes amendments, and ensures proper documentation of all releases.
• Responds to subpoenas, court orders, and other legal requests in collaboration with Legal, Risk, and Privacy teams.
• Provides customer service by answering calls, responding to inquiries, and assisting walk‑in visitors with record requests.
• Releases information through approved methods including fax, mail, portal, electronic media, or secure transfer.
• Invoices requestors, reconciles payments, and manages outstanding balances in compliance with contracts and policies.
• Documents all requests, releases, and actions in EPIC ROI and other health information systems.
• Maintains productivity, accuracy, and quality standards while safeguarding confidentiality.
• Performs other duties as assigned.

High school diploma or equivalent.

2–3 years of experience in a related field. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

N/A

Physical demands include regular sitting at a computer workstation for extended periods, repetitive typing motions, occasional lifting, pushing, and/or pulling of objects up to 50 lbs, and intermittent standing or walking with objects weighing up to 10 lbs. Tasks may involve lifting, pushing, or pulling objects over 50 lbs; standing or walking with objects up to 25 lbs, but are generally rare or never required.

Days shift. Full‑time position, located at 2201 Lexington Ave, Ashland, Kentucky.