Medical Customer Service

Job Description

Title:

Medical Customer Service

Location:

Norwood, OH

Type:
Full-time, M-F - hybrid after 60-90 days, 3 days in office, 2 days remotely

Pay: $18/hr

LHH Recruitment Solutions has partnered with a healthcare organization in Norwood seeking a Medical Customer Service Representative to join their team, based in Norwood, OH. This position plays a crucial role in accurately and promptly answering incoming phone calls regarding inquiries - patient billing.

• Act as the primary point of contact for patients regarding billing questions
• Accurately record payment information for each collected payment as needed.
• Review patient charts for referral authorizations and document findings.
• Educate patients and practice staff on insurance requirements and benefits.
• Provide patients with procedural preparation information.
• Enter charges accurately for all performed services.
• Assist in managing outgoing calls received via fax or physician offices.
• Triage incoming calls and direct them appropriately using strong customer service skills.
• Utilize phone system features (call forward, call transfer, voicemail) proficiently.
• Collect necessary personal information for identifying new and existing patients, ensuring correct demographic and preliminary financial data for new patient medical records and pre-processing of required authorizations/certifications before scheduled visits.
• Identify patients accurately using appropriate search methods (DOB, SSN, etc.).
• Verify and update patient information according to company standards when changes occur in insurance, address, or other details.

• High school diploma or equivalent is required.
• Minimum of 1 year of experience in a health-related setting preferred.
• Familiarity with basic medical terminology and terminology associated with the specialty business is preferred.

We encourage you to apply today to get started!

Pay Details: $18.00 per hour

Search managed by: Breanna Deckard

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance