Patient Accounts Refund Supervisor

• Supervises the day‑to‑day work of the insurance billing team(s)
• Ensures accurate and timely billing processes for patient accounts
• Supervises billing staff and ensures compliance with regulations and hospital policies
• Works closely with manager and other departments to resolve billing discrepancies
• Responsible for maintaining operational workflow in insurance accounts receivable management
• Includes billing operations oversight, training, and performance monitoring

• Education:
  
  High school diploma/GED required
• Minimum of 2 years of experience in patient financial services or healthcare billing
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in supervising billing and collection processes
• Strong analytical and problem‑solving skills
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time‑management skills

Demonstrates expertise in supervising billing operations, ensuring compliance with healthcare regulations, and maintaining efficient workflows in insurance accounts receivable management. Strong analytical, organizational, and communication skills are essential for resolving billing discrepancies and training staff effectively.