Patient Access Specialist - Full Time

The Opportunity

This position is an onsite role, and candidates must be able to work on-site at Butler Memorial Hospital in Butler, PA.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, utilize overlay tools, and provide excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Adhere to policies and provide excellent customer service with compassion.
• Meet point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits and provide statistical data to leadership.
• Pre‑register patient accounts prior to visits; handle inbound/outbound calls to obtain demographics, insurance, and financial liabilities; collect point‑of‑service collections and payment plans.
• Explain consent forms to patients or their guarantors, obtain signatures, and distribute education documents such as Medicare/Tricare messages and other required forms.
• Review eligibility responses in insurance verification system, select applicable insurance plan code, and enter benefit data to support point‑of‑service collections and billing.
• Screen medical necessity using ABN software, inform Medicare patients of potential non‑payment, distribute and document ABN and other forms.

• 1+ years of customer service experience.
• Inquisitive and open to innovation, including exploring AI to improve processes.

High School Diploma or GED required.

CRCR certification required within 9 months of hire.

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career advancement.
• Hourly pay between $17.00–$18.50 based on experience.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact