Aesthetic Service Associate New Concord

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a rapidly growing skincare facility that empowers employees to deliver exceptional patient experiences. We are currently looking for a talented candidate for the role of Aesthetic Service Associate
. The Aesthetic Service Associate reports directly to the Aesthetic Assistant Manager and is responsible for delivering an exceptional patient experience while supporting front desk operations, scheduling optimization, retail performance, and overall clinic efficiency.

Schedule

• Full-Time 8:00 AM – 4:30 PM [Mon-Fri]
• Schedules are subject to change based on clinic needs
• Flexibility to travel to locations within a 20-mile radius to support clinical coverage as needed

Essential Functions

Patient Experience & Front Desk Operations

• Deliver an exceptional, welcoming patient experience from check-in through checkout.
• Accurately manage patient check-in, check-out, scheduling, and account documentation.
• Answer questions regarding services, products, promotions, and appointments.
• Address patient concerns professionally and elevate up when appropriate.
• Maintain a clean, organized, and professional front desk environment.

Scheduling & Phone Management

• Answer inbound calls promptly with professionalism and excellent customer service.
• Schedule appointments accurately while optimizing provider utilization.
• Communicate appointment details, policies, and next steps clearly.
• Manage appointment confirmations, cancellations, rescheduling, and waitlists.
• Maintain accurate scheduling records and patient information.

Retail Performance & Patient Education

• Educate patients on skincare products, services, memberships, and promotions.
• Recommend retail products that support treatment plans and patient goals.
• Support retail sales and membership growth through patient education and engagement.
• Maintain knowledge of current products, services, and promotional offerings.

Clinic Operations & Team Support

• Support providers and clinic operations to ensure efficient patient flow.
• Assist with treatment room turnover and clinic readiness as needed.
• Follow established workflows, policies, and operational standards.
• Adapt to daily clinic needs while maintaining professionalism and teamwork.

Lead Management & Schedule Optimization

• Complete assigned patient outreach through phone, text, and email.
• Work lead lists and schedule-fill initiatives to maximize provider utilization.
• Document outreach activities and patient follow-up accurately.
• Support patient retention and clinic growth initiatives.
• Represent Apex Skin with professionalism, integrity, and a patient-first approach.
• Demonstrate accountability, initiative, and strong teamwork.
• Maintain patient confidentiality and compliance with company policies.
• Participate in ongoing training and contribute to a positive clinic culture.

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexibility and adaptability
• Customer service mindset with professionalism and patient focus
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor’s degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist or Sales Associate (dermatology experience is a plus)

Motivated
Aesthetic Service Associates may pursue:

• Opportunities to grow into supervisory or office management positions over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Physical…